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Salesforce Certified Business Analyst Certification Exam is a well-recognized certification program for professionals seeking to validate their skills and knowledge in the field of business analysis. Salesforce Certified Business Analyst Exam certification is designed to equip professionals with the skills needed to analyze business requirements, design solutions, and effectively communicate them to stakeholders. Certified-Business-Analyst Exam covers a wide range of topics, including business process modeling, data modeling, and requirements gathering.

To prepare for the Salesforce Certified Business Analyst exam, candidates should have a solid understanding of Salesforce fundamentals, such as data modeling, security, and automation. Additionally, candidates should have experience in analyzing business processes and requirements, designing solutions, and implementing changes in Salesforce.

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Salesforce Certified Business Analyst Exam Sample Questions (Q77-Q82):

NEW QUESTION # 77
Which of the salesforce app providers will be able to unlock a locked user with their phones?

A. iOS (App Store)
B. Only those that download the app from the App Exchange.
C. All of them.
D. Android (Google Play)

Answer: C

Explanation:
Explanation
All of the salesforce app providers will be able to unlock a locked user with their phones. The Salesforce app is available for iOS (App Store), Android (Google Play), and Windows 10 devices, and it allows users to unlock themselves using biometric authentication or a verification code sent to their email or phone number.
References: https://help.salesforce.com/s/articleView?id=sf.mobile_app_unlock.htm&type=5

NEW QUESTION # 78
Support managers at Cloud Kicks have received urgent feedback from staff that record pages are slow to respond and users and growing frustrated. The business analyst (BA) has been asked to evaluate to determine which pages are being accessed most frequently and which pages are the slowest to load.
What is the first step the BA should take to help resolve the issue?

A. Create a test plan for each web browser.
B. Update page layouts in production.
C. Confirm steps to reproduce the issue.

Answer: C

Explanation:
The first step that the business analyst should take to help resolve the issue is to confirm steps to reproduce the issue. Reproducing an issue means following the same steps or actions that caused the issue to occur in order to verify its existence and severity. Reproducing an issue helps to confirm whether it is a real bug or a human error, as well as gather more information about its root cause, impact, frequency, etc. Reproducing an issue also helps to document it clearly and accurately for reporting and resolution purposes. References:
https://trailhead.salesforce.com/content/learn/modules/user-acceptance-testing-video/report-and-resolve-issues

NEW QUESTION # 79
A business analyst (BA) at Northeren Trail Outfitters has been asked to explain a sales process improvement idea and collaborate on a plan for implementation. Several sale users in various locations have been identified to participate.
Which technique should the BA use to optimize effectiveness and build a shared understanding of the idea and approach?

A. Virtual whiteboard
B. One-on-one meetings
C. Demo prototype

Answer: A

NEW QUESTION # 80
The business analyst (BA) at Cloud Kicks (CK) is writing user stones for an upcoming Commerce Cloud website release. One of the requirements from the technical team is to perform stress testing for an upcoming promotion. The BA is translating the requirement into a user story.
Which user story most accurately represents the goal?

A. As a site administrator of the CK website, I want to make sure that the web server can process requests at 150% of the average traffic rate during the latest promotion.
B. As a user, I want to make sure that shoppers on the CK website can complete their purchases without disruption during the newest promotion.
C. As a visitor to the CK website, I want to make sure that I can shop without disruption during a large promotion so I have a frictionless shopping experience.

Answer: A

Explanation:
The user story that most accurately represents the goal is B. As a site administrator of the CK website, I want to make sure that the web server can process requests at 150% of the average traffic rate during the latest promotion. This user story clearly defines who (site administrator), what (make sure that the web server can process requests), why (during the latest promotion), and how (at 150% of the average traffic rate). This user story also aligns with the goal of performing stress testing for an upcoming promotion, which is a type of testing that evaluates how a system performs under extreme load or demand. The other options are either inaccurate or incomplete. Option A is inaccurate because it does not represent the goal of stress testing, but rather the goal of usability testing, which is a type of testing that evaluates how easy and intuitive a system is to use. Option C is incomplete because it does not specify how (at what rate or level) to make sure that shoppers can complete their purchases without disruption. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-user-stories/write-user-stories

NEW QUESTION # 81
After reviewing a technical demo, the Northern Trail Outfitters sales leadership team wants to mate adjustments to the original requirements around Sales Cloud opportunity management.
What should the business analyst do to manage the requested changes?

A. Update the change request log and draft a new user story.
B. Update the change management document and user acceptance testing plans.
C. Update the gap analysis document and scope statement specification.

Answer: A

Explanation:
Explanation
The best practice for managing requested changes to the original requirements is to use a change request log and user stories. A change request log is a document that tracks and records any changes that are requested by stakeholders or identified by the project team during the project lifecycle. A user story is a concise statement that describes what a user wants to do and why they want to do it in Salesforce. The BA should update the change request log with the details of the requested change, such as the description, source, priority, impact, status, and approval. The BA should also draft a new user story that captures the requested change in terms of who, what, and why, and add it to the backlog for prioritization and development. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-change-management/manage-change
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-user-stories/write-user-stories

NEW QUESTION # 82
......

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